Privacy Policy
At UXPilot, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
We value your trust and want you to understand exactly how your personal data is handled when you interact with our platform. This policy covers all aspects of our data processing activities and your rights regarding your personal information.
Last Updated: December 15, 2024
This Privacy Policy is effective immediately and applies to all users of our services.
Information We Collect
Personal Information
We collect information that you voluntarily provide to us when you:
- Create an account or profile
- Subscribe to our newsletters
- Contact us through forms or email
- Participate in surveys or feedback
- Download resources or content
- Engage with our services
Types of personal information may include:
- Name and contact information
- Email address and phone number
- Job title and company information
- Payment information (for paid services)
- Communication preferences
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage patterns:
- IP address and location data
- Browser type and version
- Device information and operating system
- Pages visited and time spent on site
- Referring websites and exit pages
- Click patterns and navigation behavior
- Search terms and interactions
Technical data collection helps us:
- Improve website performance
- Enhance user experience
- Analyze usage patterns
- Provide relevant content
How We Use Your Information
Service Provision
To provide, maintain, and improve our services, including user authentication, content delivery, and technical support.
Communication
To communicate with you about your account, provide customer support, send service updates, and respond to inquiries.
Marketing
To send newsletters, promotional content, and updates about our services, provided you have given consent.
Detailed Usage Purposes
Business Operations
- • Process transactions and billing
- • Verify user identities and prevent fraud
- • Monitor usage patterns and trends
- • Improve service performance and features
- • Conduct quality assurance and testing
Legal and Compliance
- • Comply with legal obligations
- • Protect against legal claims
- • Enforce our terms of service
- • Safeguard our rights and interests
- • Respond to government requests
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in specific circumstances outlined below, always with your privacy and security as our top priority.
Service Providers
We work with trusted third-party service providers who help us operate our business:
- • Cloud hosting and storage services
- • Payment processing providers
- • Email marketing platforms
- • Customer support tools
- • Analytics and performance monitoring
Legal Requirements
We may disclose information when required by law:
- • Court orders or legal processes
- • Government investigations
- • To protect our rights and safety
- • To prevent fraud or abuse
Business Transfers
In the event of a merger, acquisition, or sale of assets:
- • Information may be transferred as part of the transaction
- • We will notify you of any such changes
- • Your rights under this policy will be protected
- • You may opt-out of certain transfers
Consent-Based Sharing
With your explicit consent, we may share information for:
- • Joint marketing campaigns
- • Third-party integrations you request
- • Co-branded services and partnerships
- • Other purposes you specifically agree to
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data security is our highest priority.
Technical Safeguards
Encryption
All data is encrypted in transit and at rest using industry-standard protocols
Access Controls
Strict access controls with multi-factor authentication for all systems
Regular Security Audits
Continuous monitoring and regular security assessments
Data Minimization
We collect only necessary data and retain it for limited periods
Organizational Measures
Staff Training
Regular privacy and security training for all employees
Incident Response
24/7 security monitoring and rapid incident response procedures
Compliance Standards
Adherence to GDPR, CCPA, and other relevant privacy regulations
Backup and Recovery
Secure backup systems with regular recovery testing
Important Security Notice
While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and report any suspicious activity immediately.
Your Rights and Choices
You have important rights regarding your personal information. We are committed to ensuring you can exercise these rights easily and transparently, giving you full control over your data.
Access
Request access to your personal information and receive a copy of the data we hold about you.
Correction
Request correction of any inaccurate or incomplete personal information we have about you.
Deletion
Request deletion of your personal information, subject to certain legal limitations and exceptions.
Portability
Receive your data in a structured, commonly used format for transfer to another service provider.
Objection
Object to processing of your personal information for specific purposes, including direct marketing.
Restriction
Request restriction of processing while disputes about data accuracy or legality are resolved.
How to Exercise Your Rights
Contact Us Directly
Email: [email protected]
Phone: +63 917 321 8899
Address: Escario St., Cebu City, Cebu, Philippines
Business Hours: Mon-Fri: 9:00-18:00
Response Timeline
- • Data access requests: Within 30 days
- • Data correction: Within 30 days
- • Data deletion: Within 30 days
- • Other requests: Within 30 days
Important: We may need to verify your identity before processing your request. We will never charge a fee for reasonable requests and will always provide clear explanations if we cannot fulfill a specific request.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and provide personalized content. You have control over these technologies and can manage your preferences at any time.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for our website to function properly. They enable core functionality such as security, network management, and accessibility.
Analytics Cookies
Help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our services.
Functional Cookies
Enable enhanced functionality and personalization, such as remembering your preferences and settings for a better user experience.
Managing Your Preferences
Cookie Consent Management
You can manage your cookie preferences through our cookie consent banner or by contacting us directly.
Browser Settings
You can also control cookies through your browser settings:
- • Chrome: Settings > Privacy and Security > Cookies
- • Firefox: Preferences > Privacy & Security > Cookies
- • Safari: Preferences > Privacy > Cookies
- • Edge: Settings > Privacy > Cookies
Important Notice
Disabling certain cookies may impact your website experience and limit access to some features. Essential cookies cannot be disabled as they are required for basic website functionality.
International Data Transfers
As a global service provider, we may transfer your personal information across international borders to provide you with our services. We ensure that all international transfers comply with applicable data protection laws.
Transfer Safeguards
Adequacy Decisions
We prioritize transferring data to countries with adequate data protection laws as recognized by relevant authorities.
Standard Contractual Clauses
We implement legally approved standard contractual clauses for international transfers, ensuring equivalent protection levels.
Certification and Codes
We participate in approved certification schemes and adhere to recognized codes of conduct for data protection.
Transfer Locations
Primary Data Centers
- • United States (Secure, encrypted storage)
- • European Union (GDPR-compliant facilities)
- • Singapore (Asia-Pacific operations)
- • Australia (Regional support)
Why We Transfer Data
- • Provide global service availability
- • Ensure optimal website performance
- • Enable customer support across time zones
- • Maintain secure backup systems
- • Facilitate business operations
Your Protection
Regardless of where your data is transferred, we maintain the same high standards of data protection. All international transfers are subject to strict contractual obligations and security measures to ensure your information remains protected according to this Privacy Policy.
Children's Privacy
Age Restriction
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Our Commitment
We are committed to protecting the privacy of children and have implemented specific measures to ensure compliance with children's privacy laws, including:
-
13Age verification requirements for service registration
-
Parental consent requirements where applicable
-
Regular audits of data collection practices
-
Limited data collection from minor users
Parental Guidance
For Parents and Guardians
If you believe your child has provided us with personal information, please contact us immediately:
Email: [email protected]
Phone: +63 917 321 8899
Educational Resources
We encourage parents and guardians to:
- • Monitor their children's online activities
- • Educate children about online privacy
- • Use parental control tools when appropriate
- • Establish open communication about internet usage
Legal Compliance
COPPA Compliance
Full compliance with the Children's Online Privacy Protection Act
GDPR Compliance
Special protections for minors under European privacy law
Age Verification
Multi-layered age verification and consent mechanisms
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We are committed to keeping you informed about how we protect your privacy.
Notification Methods
We will notify you of significant changes through email, website banners, or prominent notices on our platform.
Effective Dates
Updated policies become effective immediately upon posting, with reasonable notice periods for material changes.
Policy Version
Each version is dated and archived for your reference. We encourage you to review the policy periodically.
Your Rights Regarding Changes
If You Don't Agree
If you disagree with any changes to this policy, you may:
- • Stop using our services
- • Request deletion of your data
- • Contact us to discuss concerns
- • Exercise your data portability rights
Continued Use
By continuing to use our services after changes take effect, you acknowledge acceptance of the updated policy and consent to the new data handling practices.
Types of Changes
Minor Updates
- • Clarifications and language improvements
- • Contact information updates
- • Minor procedural changes
- • Compliance requirement adjustments
Material Changes
- • New data collection practices
- • Changes to data sharing policies
- • New third-party integrations
- • Significant service modifications
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us. We're here to help and address any privacy-related inquiries you may have.
Visit Us
Our headquarters location
Escario St., Cebu CityCebu, Philippines
Business Hours
When you can reach us
Mon-Fri: 9:00-18:00
PHT (Philippine Time)
Data Protection Officer
For specific privacy concerns, compliance questions, or data subject rights requests, you can contact our dedicated Data Protection Officer.
Contact: Via [email protected] with subject "Data Protection Officer"
Response Time: Within 30 days
Specialization: GDPR, CCPA, and global privacy law compliance
General Inquiries
For general questions about our services, technical support, or other matters not related to privacy.
Contact: [email protected]
Phone: +63 917 321 8899
Address: Escario St., Cebu City, Cebu, Philippines